NAILNOVA / CUSTOMER GUIDE

SHIPPING, RETURNS & EXCHANGE

MADE TO ORDER / INTERNATIONAL DELIVERY / RETURN & EXCHANGE POLICY
CUSTOMER INFORMATION

SHIPPING POLICY

AUSTRALIA AND SELECT INTERNATIONAL DESTINATIONS

NAILNOVA PRESS-ON NAIL SETS ARE MADE TO ORDER. SHIPPING TIMEFRAMES BEGIN AFTER YOUR ORDER HAS BEEN MADE, PACKED AND HANDED TO THE COURIER.

DELIVERY TIMEFRAMES ARE ESTIMATES ONLY AND MAY VARY DEPENDING ON DESTINATION, CUSTOMS CLEARANCE, PUBLIC HOLIDAYS AND COURIER DELAYS.

AUSTRALIA NEW ZEALAND USA CANADA UNITED KINGDOM EUROPE ASIA PACIFIC REST OF WORLD RETURNS EXCHANGES PROCESSING RUSH ORDER
DELIVERY OPTIONS

SHIPPING RATES

STANDARD AND EXPRESS OPTIONS BY REGION
DOMESTIC SHIPPING - AUSTRALIA
STANDARD
AUD $7
FREE FOR ORDERS OVER AUD $150
ESTIMATED DELIVERY AFTER DISPATCH: 3-5 BUSINESS DAYS
EXPRESS
AUD $10
FREE FOR ORDERS OVER AUD $220
ESTIMATED DELIVERY AFTER DISPATCH: 1-2 BUSINESS DAYS
MADE TO ORDER: STANDARD PRODUCTION IS 3-7 BUSINESS DAYS. RUSH ORDER MAY BE AVAILABLE FOR 1-3 BUSINESS DAYS PRODUCTION.
DISCLAIMER: NAILNOVA IS NOT RESPONSIBLE FOR DELAYS AFTER THE PARCEL HAS LEFT OUR FACILITY.
INTERNATIONAL SHIPPING - NEW ZEALAND
STANDARD
NZD $8
FREE FOR ORDERS OVER NZD $160
ESTIMATED DELIVERY AFTER DISPATCH: 6-27 BUSINESS DAYS
EXPRESS
NZD $26
FREE FOR ORDERS OVER NZD $270
ESTIMATED DELIVERY AFTER DISPATCH: 3-5 BUSINESS DAYS
IMPORT DUTIES & TAXES: DUTIES, TAXES, VAT, TARIFFS AND CUSTOMS FEES ARE NOT INCLUDED UNLESS CLEARLY STATED AT CHECKOUT. CUSTOMERS ARE RESPONSIBLE FOR ANY DESTINATION COUNTRY FEES.
INTERNATIONAL SHIPPING - USA
STANDARD
USD $7
FREE FOR ORDERS OVER USD $120
ESTIMATED DELIVERY AFTER DISPATCH: 6-27 BUSINESS DAYS
EXPRESS
USD $14
FREE FOR ORDERS OVER USD $250
ESTIMATED DELIVERY AFTER DISPATCH: 3-5 BUSINESS DAYS
IMPORT DUTIES & TAXES: DUTIES, TAXES, VAT, TARIFFS AND CUSTOMS FEES ARE NOT INCLUDED UNLESS CLEARLY STATED AT CHECKOUT. CUSTOMERS ARE RESPONSIBLE FOR ANY DESTINATION COUNTRY FEES.
INTERNATIONAL SHIPPING - CANADA
STANDARD
CAD $8
FREE FOR ORDERS OVER CAD $170
ESTIMATED DELIVERY AFTER DISPATCH: 6-27 BUSINESS DAYS
EXPRESS
CAD $26
FREE FOR ORDERS OVER CAD $240
ESTIMATED DELIVERY AFTER DISPATCH: 3-5 BUSINESS DAYS
IMPORT DUTIES & TAXES: DUTIES, TAXES, VAT, TARIFFS AND CUSTOMS FEES ARE NOT INCLUDED UNLESS CLEARLY STATED AT CHECKOUT. CUSTOMERS ARE RESPONSIBLE FOR ANY DESTINATION COUNTRY FEES.
INTERNATIONAL SHIPPING - UNITED KINGDOM
STANDARD
GBP £4
FREE FOR ORDERS OVER GBP £85
ESTIMATED DELIVERY AFTER DISPATCH: 6-27 BUSINESS DAYS
AVAILABLE FOR ORDERS UP TO GBP £134 ONLY
EXPRESS
GBP £16
FREE FOR ORDERS OVER GBP £125
ESTIMATED DELIVERY AFTER DISPATCH: 3-5 BUSINESS DAYS
IMPORT DUTIES & TAXES: DUTIES, TAXES, VAT, TARIFFS AND CUSTOMS FEES ARE NOT INCLUDED UNLESS CLEARLY STATED AT CHECKOUT. CUSTOMERS ARE RESPONSIBLE FOR ANY DESTINATION COUNTRY FEES.
FREE SHIPPING THRESHOLDS ARE BASED ON PRODUCT PRICE ONLY. DUTIES, TAXES, VAT AND CUSTOMS FEES DO NOT COUNT TOWARD FREE SHIPPING MINIMUMS.
INTERNATIONAL SHIPPING - EUROPE
STANDARD
EUR €5
FREE FOR ORDERS OVER EUR €110
ESTIMATED DELIVERY AFTER DISPATCH: 6-27 BUSINESS DAYS
AVAILABLE FOR ORDERS UP TO EUR €150 ONLY
EXPRESS
EUR €19
FREE FOR ORDERS OVER EUR €150
ESTIMATED DELIVERY AFTER DISPATCH: 3-5 BUSINESS DAYS
IMPORT DUTIES & TAXES: DUTIES, TAXES, VAT, TARIFFS AND CUSTOMS FEES ARE NOT INCLUDED UNLESS CLEARLY STATED AT CHECKOUT. CUSTOMERS ARE RESPONSIBLE FOR ANY DESTINATION COUNTRY FEES.
FREE SHIPPING THRESHOLDS ARE BASED ON PRODUCT PRICE ONLY. DUTIES, TAXES, VAT AND CUSTOMS FEES DO NOT COUNT TOWARD FREE SHIPPING MINIMUMS.
INTERNATIONAL SHIPPING - ASIA PACIFIC
STANDARD
AUD $8
FREE FOR ORDERS OVER AUD $270
ESTIMATED DELIVERY AFTER DISPATCH: 6-27 BUSINESS DAYS
DHL EXPRESS
AUD $31
FREE FOR ORDERS OVER AUD $350
ESTIMATED DELIVERY AFTER DISPATCH: 3-5 BUSINESS DAYS
IMPORT DUTIES & TAXES: DUTIES, TAXES, VAT, TARIFFS AND CUSTOMS FEES ARE NOT INCLUDED UNLESS CLEARLY STATED AT CHECKOUT. CUSTOMERS ARE RESPONSIBLE FOR ANY DESTINATION COUNTRY FEES.
REST OF WORLD
STANDARD
AUD $7
FREE FOR ORDERS OVER AUD $340
ESTIMATED DELIVERY AFTER DISPATCH: 6-27 BUSINESS DAYS
UAE EXPRESS ONLY
AUD $31
FREE FOR ORDERS OVER AUD $400
ESTIMATED DELIVERY AFTER DISPATCH: 5-8 BUSINESS DAYS
IMPORT DUTIES & TAXES: DUTIES, TAXES, VAT, TARIFFS AND CUSTOMS FEES ARE NOT INCLUDED UNLESS CLEARLY STATED AT CHECKOUT. CUSTOMERS ARE RESPONSIBLE FOR ANY DESTINATION COUNTRY FEES.
PLEASE READ

IMPORTANT NOTES

PRODUCTION TIME / DELIVERY TIME / CUSTOMS
  • ALL MADE TO ORDER SETS REQUIRE PRODUCTION TIME BEFORE DISPATCH.
  • STANDARD PRODUCTION TIME IS USUALLY 3-7 BUSINESS DAYS AFTER PAYMENT CONFIRMATION.
  • RUSH ORDER MAY BE AVAILABLE FOR 1-3 BUSINESS DAYS PRODUCTION.
  • SHIPPING TIMEFRAMES BEGIN AFTER YOUR ORDER HAS LEFT OUR FACILITY.
  • DELIVERY ESTIMATES MAY VARY DUE TO CUSTOMS, PUBLIC HOLIDAYS OR COURIER DELAYS.
  • FREE SHIPPING THRESHOLDS ARE BASED ON PRODUCT PRICE ONLY UNLESS OTHERWISE STATED.
  • IMPORT DUTIES, TAXES, VAT, TARIFFS AND CUSTOMS FEES MAY APPLY.
  • NAILNOVA IS NOT RESPONSIBLE FOR DELAYS AFTER DISPATCH.
ORDER SUPPORT

RETURNS POLICY

CUSTOM MADE ITEMS / HYGIENE ITEMS / FAULTY ITEMS
PLEASE REVIEW YOUR SIZE, STYLE AND ORDER DETAILS BEFORE PURCHASE.
CUSTOM MADE

NO RETURNS FOR CHANGE OF MIND

NAILNOVA SETS ARE MADE TO ORDER. DUE TO THE CUSTOM NATURE OF OUR PRODUCTS AND HYGIENE CONSIDERATIONS, WE DO NOT OFFER RETURNS OR REFUNDS FOR CHANGE OF MIND.

EXCHANGES

NO EXCHANGES FOR SIZE, STYLE OR ORDER CHANGES

WE DO NOT OFFER EXCHANGES FOR A DIFFERENT SIZE, LENGTH, SHAPE, COLOUR OR STYLE AFTER YOUR ORDER HAS BEEN PLACED.

PLEASE CHECK OUR SIZE GUIDE BEFORE ORDERING. IF YOU ARE UNSURE, CONTACT US BEFORE PURCHASE.

DAMAGED ITEMS

DAMAGED OR FAULTY ITEMS

IF YOUR ORDER ARRIVES DAMAGED OR FAULTY, PLEASE CONTACT US AT NAILNOVA.STORE@GMAIL.COM.

PLEASE INCLUDE YOUR ORDER NUMBER AND CLEAR PHOTOS OF THE ITEM, PACKAGING AND ISSUE. RETURNS SENT WITHOUT APPROVAL WILL NOT BE ACCEPTED.

ELIGIBILITY

RETURN ELIGIBILITY

  • THE ITEM REMAINS IN THE CONDITION RECEIVED.
  • ALL COMPONENTS, INCLUDING TOOL KITS, REMAIN UNUSED AND INTACT.
  • THE ITEM IS KEPT IN ITS ORIGINAL PACKAGING.
  • PROOF OF PURCHASE IS PROVIDED.
  • CLEAR PHOTOS ARE PROVIDED IF THE ITEM ARRIVED DAMAGED OR FAULTY.
RETURN STEPS

RETURN INSTRUCTIONS

APPROVED RETURNS SHOULD BE SENT TO THE RETURN ADDRESS PROVIDED BY OUR TEAM. PLEASE CONTACT US FIRST BEFORE SENDING ANY ITEMS BACK.

UNLESS OTHERWISE INSTRUCTED, CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS.

RESOLUTION

REFUNDS, REPLACEMENTS OR REMAKES

IF APPROVED, WE MAY OFFER A REPLACEMENT, REMAKE, STORE CREDIT OR REFUND DEPENDING ON THE SITUATION.

APPROVED REFUNDS WILL BE PROCESSED WITHIN 14 DAYS OF RECEIVING THE RETURNED ITEM.

MADE TO ORDER

PROCESSING & PRODUCTION

CUSTOM SETS ARE MADE BEFORE DISPATCH
STANDARD PRODUCTION

MADE TO ORDER SETS ARE USUALLY PRODUCED WITHIN 3-7 BUSINESS DAYS AFTER PAYMENT CONFIRMATION.

DISPATCH

YOUR ORDER WILL BE PACKED AND DISPATCHED AFTER PRODUCTION IS COMPLETE.

SHIPPING TIME

SHIPPING TIMEFRAMES BEGIN AFTER YOUR ORDER HAS LEFT OUR FACILITY.

PLEASE NOTE: ORDERS ARE SHIPPED MONDAY THROUGH FRIDAY, EXCLUDING AUSTRALIAN PUBLIC HOLIDAYS.
FASTER PRODUCTION

RUSH ORDER

PRIORITY PRODUCTION FOR TIME-SENSITIVE ORDERS
NEED YOUR SET SOONER? RUSH ORDER MAY BE AVAILABLE.
RUSH SERVICE

1-3 BUSINESS DAYS PRODUCTION

YOUR SET WILL USUALLY BE MADE WITHIN 1-3 BUSINESS DAYS BEFORE DISPATCH.

RUSH ORDER DOES NOT CHANGE COURIER DELIVERY SPEED. PLEASE SELECT EXPRESS SHIPPING IF NEEDED.

IMPORTANT: RUSH ORDER DEPENDS ON ORDER VOLUME, DESIGN COMPLEXITY AND MATERIAL AVAILABILITY.
REQUEST RUSH ORDER