FAQ

PRESS-ON NAILS GIVE YOU A FINISHED NAIL LOOK WITHOUT NEEDING A FULL SALON APPOINTMENT. THEY ARE FLEXIBLE, REMOVABLE AND EASY TO STYLE FOR EVENTS, PHOTOS, TRAVEL OR EVERYDAY WEAR.

NAILNOVA SETS ARE HANDCRAFTED WITH GEL, TEXTURE AND 3D DETAILS. THEY ARE MADE TO FEEL MORE LIKE A FASHION ACCESSORY THAN A BASIC BEAUTY PRODUCT.

3D PRESS-ON NAILS ARE REUSABLE FALSE NAIL SETS WITH RAISED DETAILS, GEL LAYERS, CHARMS, CHROME, TEXTURE OR HAND-PAINTED ELEMENTS DEPENDING ON THE DESIGN.

THEY CAN BE APPLIED AT HOME IN A SHORT TIME AND REMOVED GENTLY WHEN YOU WANT TO CHANGE YOUR LOOK.

WEAR TIME DEPENDS ON YOUR APPLICATION METHOD, DAILY ROUTINE AND HOW CAREFULLY THE NAILS ARE APPLIED.

• STICKY TABS: AROUND 1 TO 3 DAYS.
• NAIL GLUE: AROUND 1 TO 3 WEEKS.

FOR THE BEST RESULT, MAKE SURE YOUR NATURAL NAILS ARE CLEAN, DRY AND OIL-FREE BEFORE APPLICATION.

EACH ORDER INCLUDES BASIC APPLICATION TOOLS AND INSTRUCTIONS. THE GENERAL STEPS ARE:

1. PREP YOUR NATURAL NAILS WITH THE CUTICLE TOOL, NAIL FILE AND ALCOHOL WIPE.
2. CHOOSE YOUR ADHESIVE: STICKY TABS FOR TEMPORARY WEAR OR NAIL GLUE FOR LONGER WEAR.
3. PRESS EACH NAIL DOWN FIRMLY AND HOLD IT IN PLACE.

FOR A MORE DETAILED GUIDE, PLEASE VISIT OUR APPLICATION GUIDE PAGE.

DO NOT FORCE THE NAILS OFF. GENTLE REMOVAL HELPS PROTECT YOUR NATURAL NAILS AND KEEPS YOUR PRESS-ON SET REUSABLE.

1. SOAK YOUR NAILS IN WARM WATER WITH SOAP AND OIL FOR 10 TO 15 MINUTES.
2. GENTLY LIFT THE PRESS-ONS FROM THE SIDE USING THE CUTICLE TOOL.
3. IF THEY DO NOT COME OFF EASILY, SOAK FOR A LITTLE LONGER AND TRY AGAIN.

YES. NAILNOVA PRESS-ONS ARE DESIGNED TO BE REUSABLE WITH PROPER APPLICATION, REMOVAL AND STORAGE.

AFTER REMOVAL, GENTLY CLEAN OFF ANY LEFTOVER ADHESIVE. STORE YOUR SET IN ITS ORIGINAL PACKAGING OR A CLEAN DRY PLACE UNTIL YOUR NEXT WEAR.

PLEASE CHECK OUR SIZE CHART BEFORE ORDERING. YOU CAN MEASURE YOUR NATURAL NAILS AT HOME AND MATCH YOUR MEASUREMENTS TO OUR AVAILABLE SIZES.

IF YOU ARE BETWEEN SIZES OR YOUR LEFT AND RIGHT HANDS ARE DIFFERENT, WE RECOMMEND CONTACTING US BEFORE PLACING YOUR ORDER.

VIEW SIZE CHART

IF YOU HAVE CLUBBED THUMBS OR WIDER THUMB NAIL BEDS, PLEASE CONTACT US BEFORE ORDERING.

WE CAN CHECK WHETHER A CUSTOM SIZE OR EXTRA THUMB OPTION WOULD BE BETTER FOR YOUR SET.

IF YOUR NAIL BEDS ARE FLATTER THAN THE PRESS-ON CURVE, THE FIT MAY FEEL TOO ARCHED.

YOU CAN SLIGHTLY WARM THE PRESS-ON WITH WARM WATER OR A HAIR DRYER, THEN GENTLY PRESS IT TO ADJUST THE CURVE. DO THIS CAREFULLY AND AVOID OVERHEATING THE NAIL.

IF YOU LOSE A NAIL FROM YOUR SET, PLEASE CONTACT US WITH YOUR ORDER NUMBER, PRODUCT NAME, SIZE AND WHICH FINGER NEEDS REPLACING.

REPLACEMENT NAILS MAY BE AVAILABLE FOR AN EXTRA FEE PLUS SHIPPING, DEPENDING ON THE DESIGN AND MATERIAL AVAILABILITY.

ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH YOUR TRACKING INFORMATION.

IF YOUR PARCEL HAS ALREADY ARRIVED IN YOUR DESTINATION COUNTRY, YOUR LOCAL POSTAL SERVICE MAY SHOW MORE DETAILED UPDATES.

PLEASE CHECK YOUR TRACKING LINK FIRST. DELIVERY TIMES CAN BE AFFECTED BY CUSTOMS, HOLIDAYS, WEATHER, LOCAL POSTAL DELAYS OR INCORRECT ADDRESS DETAILS.

IF THE PARCEL IS ALREADY WITH YOUR LOCAL POSTAL SERVICE, PLEASE CONTACT THEM WITH YOUR TRACKING NUMBER FOR THE MOST UPDATED INFORMATION.

PLEASE CONTACT US AS SOON AS POSSIBLE AT NAILNOVA.STORE@GMAIL.COM.

IF YOUR ORDER HAS NOT BEEN SHIPPED YET, WE MAY BE ABLE TO UPDATE THE ADDRESS. IF THE ORDER HAS ALREADY BEEN SHIPPED, YOU WILL NEED TO CONTACT THE SHIPPING CARRIER OR LOCAL POSTAL SERVICE DIRECTLY.

PLEASE CONTACT US WITHIN 48 HOURS OF DELIVERY WITH YOUR ORDER NUMBER, CLEAR PHOTOS OF THE ITEM, PACKAGING AND A SHORT DESCRIPTION OF THE ISSUE.

WE WILL REVIEW THE DETAILS AND HELP YOU WITH THE NEXT STEP.

FOR INTERNATIONAL ORDERS, DUTIES, TAXES OR IMPORT FEES MAY BE CHARGED BY YOUR DESTINATION COUNTRY.

UNLESS DUTIES AND TAXES ARE CLEARLY INCLUDED AT CHECKOUT, THESE FEES ARE THE CUSTOMER'S RESPONSIBILITY AND ARE NOT CONTROLLED BY NAILNOVA.

AVAILABLE PAYMENT METHODS WILL BE SHOWN AT CHECKOUT. THIS MAY INCLUDE CREDIT OR DEBIT CARD OPTIONS, PAYPAL OR OTHER SECURE PAYMENT METHODS DEPENDING ON YOUR REGION.

YES, YOU CAN APPLY A VALID DISCOUNT CODE AT CHECKOUT.

ONLY ONE DISCOUNT CODE CAN BE USED PER ORDER UNLESS STATED OTHERWISE DURING A PROMOTION.

WE SHIP TO SELECT DOMESTIC AND INTERNATIONAL DESTINATIONS. AVAILABLE SHIPPING OPTIONS WILL BE SHOWN AT CHECKOUT BASED ON YOUR DELIVERY ADDRESS.

VIEW SHIPPING POLICY

STANDARD POSTAL SHIPPING MAY BE AVAILABLE FOR PO BOX ADDRESSES.

EXPRESS COURIER SERVICES SUCH AS DHL MAY NOT DELIVER TO PO BOXES. PLEASE USE A FULL STREET ADDRESS IF YOU SELECT COURIER SHIPPING.

DELIVERY TIMES DEPEND ON YOUR LOCATION, SELECTED SHIPPING METHOD AND CUSTOMS PROCESSING.

• AUSTRALIA STANDARD SHIPPING: ESTIMATED 3 TO 7 BUSINESS DAYS AFTER DISPATCH.
• AUSTRALIA EXPRESS SHIPPING: ESTIMATED 1 TO 3 BUSINESS DAYS AFTER DISPATCH.
• INTERNATIONAL STANDARD SHIPPING: ESTIMATED 6 TO 27 BUSINESS DAYS AFTER DISPATCH.
• INTERNATIONAL EXPRESS SHIPPING: ESTIMATED 3 TO 7 BUSINESS DAYS AFTER DISPATCH.

THESE ARE ESTIMATES ONLY AND MAY CHANGE DUE TO CUSTOMS OR LOCAL POSTAL DELAYS.

DUE TO HYGIENE REASONS, WE DO NOT ACCEPT RETURNS OR EXCHANGES FOR PRESS-ON NAILS BECAUSE THEY ARE PERSONAL WEAR ITEMS.

IF YOUR ITEM ARRIVES DAMAGED, FAULTY OR INCORRECT, PLEASE CONTACT US WITHIN 48 HOURS OF DELIVERY WITH YOUR ORDER NUMBER AND CLEAR PHOTOS.

PLEASE CONTACT US AS SOON AS POSSIBLE IF YOU NEED TO CHANGE OR CANCEL YOUR ORDER.

IF YOUR ORDER HAS ALREADY BEEN PROCESSED, CUSTOMISED OR SHIPPED, WE MAY NOT BE ABLE TO MAKE CHANGES.

GIFT CARDS ARE NON-REFUNDABLE. PLEASE CHECK THE AMOUNT AND RECIPIENT DETAILS CAREFULLY BEFORE PURCHASING.

GIFT CARDS CAN BE PURCHASED THROUGH OUR WEBSITE WHEN AVAILABLE. SELECT THE AMOUNT, COMPLETE CHECKOUT AND THE DIGITAL GIFT CARD WILL BE SENT BY EMAIL.

VIEW GIFT CARD

PLEASE CONTACT US AT NAILNOVA.STORE@GMAIL.COM WITH YOUR GIFT CARD DETAILS AND A SHORT DESCRIPTION OF THE ISSUE.

WE WILL CHECK THE DETAILS AND HELP YOU FROM THERE.